Our Employee well-being & Integrated Business Continuity Plan to combat COVID-19

Message to our clients & partners from the CEO

Message to our clients & partners

We at Kenscio have taken steps to ensure continuity of business operations during National Disasters and Emergencies.

To all partners, customers, and employees,

Let me begin by wishing you and your families the very best in these trying times. Stay safe, stay prudent and take every possible care of yourselves and your loved ones.

The COVID-19 (the coronavirus) virus is affecting thousands of people and their families - first and foremost our thoughts are with those who are personally impacted. As COVID-19 continues to impact the global community, I want to personally update you on the steps Kenscio has taken to ensure business continuity for our global customers.

We are focused on ensuring both the health and safety of our employees, customers and partners. We are prepared to maintain the high-quality support and service you have come to expect from us. Our product and platform support teams are here to assist you around the clock.

This is an unprecedented time for everyone, and the situation is changing daily. Kenscio is committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.

I encourage you to reach out to me directly if you have any concerns or questions.

Sincerely,

Manjunatha KG

CEO, Kenscio

our response to the COVID-19 Pandemic

How do we maintain business continuity?

Remote Work

Remote Work

Kenscio practices telecommuting and remote work by requiring all staff to work remotely a minimum of one day per week after joining work. This ensures all of our remote working capabilities are intact and in practice.

Mobile Culture

Mobile Culture

Laptops, not desktops. We have moved to laptops for portability, remote work and mitigation of damages due to theft, fire or natural disasters and emergencies.

Office Health

Office Health

It is our policy to work remotely at the first sign of fever or respiratory health issues. Staff members are encouraged to work remotely to prevent the spread of common cold and flu and to take time off from work to recover.

Documentation

Documentation

There is no single point of contact for information or access control. We maintain online systems for access to all accounts and client specific projects and skill sets to ensure we do not get “locked out” of a project due to illness of a team member.

Communication

Communication

Kenscio maintains open communication with scheduled daily planning. Senior members of the company check the status of all projects, timelines and concerns. A clear escalation path is provided for all partners and clients in case of a concern to reach out to Kenscio’s leadership team.

Redundancy

Redundancy

Our teams are built to cover multiple clients to ensure employees can cover tasks for each other in the event of health related outages. Our teams can stretch themselves in case of critical need of our partners and clients.

Paperless

Paperless

Kenscio went paperless for all aspects of our business including payments and business documentation. Electronic billing ensures our business can maintain operations without receiving traditional mail. Our invoices or payments are electronic. We do not require access to a main office to retrieve documentation or contracts required for business operations.

Cloud Based

Cloud Based

All of our internal systems have migrated to cloud infrastructure over the last decade. All hosting is maintained in distributed networks and cloud. Our file transfer, storage, code repository, billing infrastructure, project management, software and phone system are all cloud based. We can quite literally operate our business from anywhere in the world and be up and running on the same days without disruption of services.

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